Last Updated: 11 August 2026
At J J Designs, we aim to provide high-quality creative and digital services and products.
Because our services often involve customized work and our digital products can be delivered electronically, refunds are handled according to the terms below.
1. Digital Products
Due to the nature of digital products, digital products are generally non-refundable once the product has been downloaded or accessed, unless otherwise required by applicable law or expressly stated for a particular product.
Before purchasing, please carefully review:
Product description
Compatibility information
File formats
Software requirements
Product previews
License information
2. Damaged or Incorrect Digital Product
If a purchased digital product is defective, corrupted, incomplete or materially different from the product description, please contact us.
We may provide:
A corrected file
A replacement product
Technical assistance
Another appropriate solution
Please contact us within 7 days of purchase and provide your order details and a description of the problem.
3. Graphic Design & Creative Services
Customized design services are generally non-refundable once work has commenced because time and creative resources have already been allocated to the project.
This includes services such as:
Logo design
Branding
Social media designs
Advertising designs
Print designs
Website design
Video editing
Digital marketing services
4. Deposits
Where a project requires an advance payment or deposit, that payment may be non-refundable once work has commenced, unless otherwise agreed in writing.
5. Cancellation Before Work Begins
If a client cancels a project before work has commenced, any refund will depend on the agreed quotation, payment terms and expenses already incurred.
6. Cancellation After Work Begins
Once work has started, refunds may not be available for completed work, allocated working hours or expenses already incurred.
7. Subscription or Ongoing Services
For ongoing services such as digital marketing or social media management, cancellation terms will depend on the agreement or package selected.
Any outstanding payments for services already provided remain payable.
8. Refund Processing
Where a refund is approved, the refund will normally be processed through the original payment method where possible.
Processing times may depend on the relevant payment provider or financial institution.
9. How to Request a Refund
To request a refund or report an issue, contact us with:
Your name
Order number or project details
Date of purchase
Product/service purchased
Reason for the request
Relevant supporting information
Email: info@jjdesignsagency.com
10. Changes to This Policy
J J Designs may update this Return & Refund Policy from time to time.
The latest version will always be published on this page.
11. Contact Us
J J Designs
No. 73, Koralawella Road,
Moratuwa, Sri Lanka.
Email: info@jjdesignsagency.com
Phone: 075 620 0294
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